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Makita U.S.A. has begun offering temporary free labor and free shipping for tool repairs at Makita Factory Service Centers.
“After-market service has been a point of focus since the company was founded,” said Mark Cox, National Service Manager, Makita U.S.A., Inc. “If you invest in Makita, our factory service centers are here to serve you.”
To support America’s workers, Makita is offering free labor and free “round-trip” shipping for tool repairs in Makita Factory Service Centers from April 13 through May 31, 2020. This new service helps users get their tools repaired, without having to travel to a Makita Factory Service Center.
Here are step-by-step instructions:
Step 1: Call 1(800) 4-MAKITA
Step 2: Request a pre-paid COVID-19 shipping label
A pre-paid FedEx shipping label will be sent via email to ship your tool freight pre-paid to Makita for service
Step 3: Take your Makita Tool to a FedEx shipping location
Step 4: Makita receives and repairs the tool
You pay for parts only, unless under warranty (no labor cost and no shipping cost)
Step 5: Makita ships the tool back to you
Note: Items over 70 lbs. are excluded from pre-paid shipping and will still need to be brought directly to the Makita Factory Service Center. Users can call 1(800)4-MAKITA to contact your local Makita Factory Service Center to arrange a large item drop-off. This offer is valid only within continental U.S.A. (excluding residents of Puerto Rico, Hawaii and Alaska).