A free Pro2Pro Program hotline has been launched by the makers of Trex RainEscape that connects deck builders with real-time installation support from an expert to ensure proper installation of the deck drainage system. The service is available now to all Trex RainEscape customers in the U.S. and Canada.
“The Trex RainEscape system provides the most complete protection against moisture penetration of any deck drainage product on the market thanks to its over-the-joist, trough and downspout design,” said Dave Kile, founder of Trex RainEscape. “But to provide maximum protection it must also be installed properly, so we created the Pro2Pro hotline to help professionals and homeowners alike do just that. We want our customers to rest assured that should any questions arise during an installation, or they simply want some best practice tips and tricks, we are just a phone call away.”
Pro2Pro provides expert tips and techniques for professionals looking to improve installation time and performance. At the center of the program is a model deck built at the Trex RainEscape warehouse in Colorado that allows experts to provide step-by-step visual assistance and instructions via video call or chat.
The Pro2Pro hotline is staffed by Trex RainEscape experts Monday-Friday from 9am-3pm MT. Assistance is also available by appointment. For immediate help or to schedule a consultation, call (877) 348-1385 or email Pro2Pro@trexrainescape.com.
“We pride ourselves on the integrity of our products and want to back that up with the best-in-class service,” Kile added. “Our hope is that the Pro2Pro program leads to more happy customers and increased referrals for our valued contractor partners.”
To learn more about the Trex RainEscape system and the Pro2Pro program, visit http://trexrainescape.com.